Realising Your Year Ahead 15 January, 2016 You may have received some tips about New Year’s resolutions in your early January mailbox from somewhere or other. Often our good intentions fade through the month. Here are a few tips from us to help you stay engaged: Better to think of (and feel) New Year’s resolve than resolution. Resolve is an on-going state […] Share this...FacebookPinterestTwitterLinkedin
Too Small for You? 10 September, 2015 For a good numbers of years now, we have been working with the well known poet and presenter David Whyte. David speaks to the human condition; to the core challenges individuals and organisations face today. With a unique and compelling blend of poetry, humour and insight, his talks traverse boundaries, making him a sought after […] Share this...FacebookPinterestTwitterLinkedin
In Defence of Accreditation 3 August, 2015 In the last few years I have been through five accreditation processes. None them were my kind of fun. So what could have possibly possessed me? You see, I am not exactly a fan of spending hours trawling through past diaries and files, assembling evidence that I am who I say I am, and I […] Share this...FacebookPinterestTwitterLinkedin
How do they get it so wrong? 7 June, 2015 Great customer service is easy. So how do so many businesses get customer service to be so bad? Don’t get me wrong, I know we all have off days. When a waitress looks like she has been slapped with a wet fish, I will usually go out of my way to help her change her […] Share this...FacebookPinterestTwitterLinkedin
Your parents are to blame for everything 28 May, 2015 Allegedly Ignatius Loyola, founder of the Jesuits said – “give me the child until he is seven and I will give you the man.” Certainly neuro-scientific evidence, as well my own experience, demonstrates that a lot of beliefs (both enabling and limiting) are laid down in early childhood. As children we interpret the world literally […] Share this...FacebookPinterestTwitterLinkedin
Culture is set from the top 20 April, 2015 Fashionable as it still seems to be, to talk about ‘bottom up’ change, culture is never changed that way. The behaviours of the top team (what they say and even more importantly what they do) always dictate what ‘goes’ in organisational life. Two universal quantifiers (never and always) in as many sentences. Now, I don’t […] Share this...FacebookPinterestTwitterLinkedin
